Greg Wolfgram

Hi, I'm Greg Wolfgram. Welcome to my profile!

Greg Wolfgram's Bio:

Greg Wolfgram's Experience:

• Senior Technical Lead, Engineering Technical Services at Cisco

  November 1999 - March 2003

  o Reported to Senior Manager, Engineering Technical Services o Designed, implemented, maintained & monitored engineering lab networks; provided 99.99% uptime with 24x7 coverage year-over-year, consistently exceeding engineering SLA (98.00%). o Designed and built custom lab networks to meet client-specific requirements. o Consistently exceeded engineering SLA for case response times (within 4 hours), with average of 1-2 hours. o Provided desktop, testbed and application support for engineering PC's, Sun, Unix and Linux workstations, servers and test equipment of multiple platforms and OS types. o Provided and maintained critical lab server infrastructure operations in support of engineering development and testing. o Interviewed, hired, and mentored skilled technical staff. o Successfully planned and managed lab moves and acquisition integrations for the business unit.

• Team Lead, Technical IT Analyst, Engineering Computer Services at Cisco

  September 1997 - December 1999

  o Reported to Manager, Engineering Computer Services. o Led, directed and supervised a team of IT Field Analysts providing desktop, printing and network support services for over 800 engineers in a production environment. o Diagnosed and resolved problems. Responsible for escalations, special projects and high-touch executive direct support requests. o Successfully executed corporate moves, acquisition integrations and acquisition onsite cutover implementations.

• General Manager at Lloyd Construction & Development

  November 1994 - May 1997

  o Reported to President/CEO of a development & construction firm. o Lead & direct development & construction of apartment complexes, build-to-suit commercial projects and various tenant improvement projects. o Supervise construction job superintendent and construction staff. o Develop project cost estimates, rent income projections, expense forecasts. o Manage RFP's for project bidding, award contracts to sub-contractors, funding process, contract management, schedule work, monitor jobsite progress, payment approvals. o Process and submit project LIHTC (Low Income Housing Tax Credit) applications to the State of South Dakota for project approvals and issuance of tax credits for project financing. o Maintain relations with tenants, investors, lenders, subcontractors, state agencies, and client corporate project development owners. o Coordinate with architects, engineers on project design, construction documents, construction management. o Coordinate with City & County Planning agencies; appear before public planning commissions for project presentations and address commission or community questions/concerns.

• Business Manager at JMA

  October 1988 - September 1994

  o Reported to President/Managing Partner of an architectural practice. o Manage day-to-day business operations. Coordinate with engineering design sub-disciplines (mechanical, electrical, civil, structural, etc.) on bids, RFQ's, RFP's. o Client and sub-discipline contract negotiation and administration. o Contract review and consultation with external corporate counsel. o Supervise, direct administrative staff. o Coordinate marketing materials, activities and events. o Implement and manage AutoCAD system for architectural design documents/drawings transition from manual drawings. o Install, manage & support CAD workstations, OS and application installs, printers, plotters, general workstations and laptops, troubleshooting & resolving problems.

• Enlistment Processing - Senior Waiver Coordinator, Navy Rrecruiting District, San Diego at United States Navy

  August 1984 - October 1988

  o Assigned to Military Entrance Processing Station (MEPS), San Diego, CA. o Reported to Enlisted Programs Officer (Lt.). o NRD San Diego comprised areas south and east of Los Angeles, all of AZ, half of NV. Responsible for screening, interviewing, counseling & processing of applicants for enlistment into U.S. Navy RTC (Recruit Training Command), NavVets/Prior Service Veterans, and candidates for U.S. Naval Academy. Review and quality control of all pre-enlistment kits and residuals identified for District, Area or Command waivers due to prior criminal, legal or drug histories. Provide service and counseling to ensure smooth flow of applicant processing. Close coordination with DoD medical deck staff in processing applicants for physicals, obtaining documentation and medical reports to determine/verify medical eligibility. Conduct interviews and obtain written statements in waiver processing for disqualifying factors (infractions, misdemeanors, felonies, drug use, etc.). Assist, counsel and support ~75 Navy Field Recruiters with interpretation of Navy Recruiting Manual, California Penal and Vehicle Codes, and current processing policies, process and enlistment criteria. Source verification of birth certificates, education records, divorce decrees, legal and medical documentation necessary for inclusion into enlistment kits. Coordinate with Recruiting District (San Diego) CO/XO; Recruiting Area 8 (San Francisco) CO/XO and Naval Recruiting Command (Washington DC) for enlistment waivers based on severity to determine eligibility. Assess foreign education. Assisted team with coordination and processing enlistment candidates from inactive Delayed Entry Program (DEP) to active duty initial training ("boot camp") in RTC San Diego, RTC Great Lakes, RTC Orlando or U.S. Naval Academy, Annapolis. o Completed various training and received several commendations and awards during this period. o Honorably discharged 23 Nov 1988 (Re-enlistment code RE-R1) PN2/E-5.

• Supervisor, Data Processing Center - USS Constellation (CV-64) at United States Navy

  July 1981 - August 1984

  o Served aboard aircraft carrier USS Constellation (CV-64) [decommissioned 2003], home-port San Diego, CA (with the exception of period Oct 1982 to Jan 1984; home port Bremerton, WA for ship overhaul/retrofit). o Reported to Command Personnel Officer (CW04). o Various at-sea deployments including Western Pacific/Indian Ocean 21 Oct 81 to 23 May 82. Assigned to Executive Department (XO's Office), Personnel Office (Ship's Office) providing customer service to all enlisted ship's company crew. Supervised Data & Record Processing Center and trained junior personnel. Assisted other departments with conversion from paper records to computerized systems and provided associated training. Supervised & processed all enlistment discharges, including a Navy-wide initiative "Project Upgrade" during WestPac '81-'82 to administratively separate all low performing service members. Responsible for preparation of all Personnel office correspondence, Alpha rosters, enlisted casualty reports and special projects for the Personnel Officer as directed. Served as Division Training Petty Officer, Division Pay Representative and Duty Section Leader; assigned to Repair 2 Main as Utilityman/Communications for General Quarters, participated in various work parties and flight deck 'FOD' walkdowns. Stood Enlisted Brow JOOW (Junior Officer of Watch), Pier Sentry, and Shore Patrol duties while in-port at Naval Air Station, North Island or foreign visit ports-of-call. o Completed various training and received several commendations and awards during this period. o Re-enlisted 24 Aug 1984 and transferred to Naval Recruiting District, San Diego.

• Senior Manager, Engineering - Global Development Services & Acquisition Integration at Cisco

  March 2003

  o Report to Senior Director, Engineering, Global Development Services. o Leader of a global development services team for engineering labs across Cisco (1.8 million sf of lab space, +1,200 labs, ~300 employees, ~33k support requests per quarter). o Created a world-class acquisition integration team by leveraging and prioritizing existing team resources and SME's, building new process, tools and automation to successfully align acquired engineering labs into Cisco with no additional OpEx budget (8 to 10 acquisitions per year). o Influence & drive vision, strategy and delivery of services and solutions across organization. o Build and maintain strong relationships with cross-functional leaders and teams to ensure successful alignment with business objectives. o Reduced capital expense 30% by creating scalable, shared infrastructure solutions improving TCO. o Reduced labor costs ~25% by removing silos, consolidating and cross-training staff to support multiple business unit platforms and environments, increasing efficiency. o Develop, staff and manage effective global engineering services organization w/24x7 coverage. o Build, maintain and deliver high performance/availability network infrastructure, server operations, desktop services, XaaS virtual and cloud environments. o Created and maintained disaster recovery plans. o Established engineering policies, procedures, best practices and standards for support. o Implemented and maintained fixed assets, software licensing, and service contract databases. o Planned, budgeted, and executed lab design and construction as well as lab moves. o Setup and manage service agreements and relationships with vendors and suppliers. o Provide technical expertise and guidance within the engineering team introducing new products and technologies to reduce BU capital and labor costs. o Provide and support engineering tools, applications, and libraries. o Communicate & present to Director/VP level management and business partners.

Greg Wolfgram's Education:

• National University

  1984 – 1986

• University of Nebraska-Lincoln

  1980 – 1981

• Plainview High School

  1974 – 1978